“I see COAN as my family rather than my employers they make us as carers feel so welcome and involved as part of the agency always asking for input or views before overall decisions are made. This agency has been my home for the past 4 years, I have worked within the childcare for 20+ years and I have to say that my experience and time here has been one of the best. COAN offers great support to its carers and not at any time have I felt that I couldn’t just pick up the phone and get the support or advice needed as there is always someone to help. ”